Privacy Policy

Effective Date: August 3, 2026 Twin Cities Water Heater Pros (“Twin Cities Water Heater Pros,” “we,” “us,” or “our”) operates the website: https://www.twincitieswaterheater.com/ This Privacy Policy explains how we collect, use, disclose, and protect information when you visit the website, submit a contact form, request an estimate, call a displayed telephone number, or otherwise interact with us. By using the website or submitting information, you acknowledge the practices described in this Privacy Policy.

Nature of the Website

Twin Cities Water Heater Pros is a marketing and customer-inquiry website designed to help homeowners learn about water heater services and connect with independent service providers operating in Minneapolis, St. Paul, and surrounding Twin Cities communities. Unless expressly stated otherwise, Twin Cities Water Heater Pros does not directly perform plumbing, water heater repair, replacement, installation, gas fitting, electrical work, or other home services. Information submitted through the website may be shared with an independent water-heater, plumbing, mechanical, electrical, or home-service provider that may be able to respond to your inquiry.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you submit a form, request an estimate, call us, send a message, or otherwise contact us. This information may include: First and last name Telephone number Email address Property address or service location Preferred service date Details about your water heater or requested service Whether the system is gas, electric, tank, or tankless Information about leaks, error codes, noises, odors, or equipment failure Photographs or documents you choose to provide Records of communications with you Any other information you voluntarily submit Please do not submit highly sensitive information such as Social Security numbers, banking credentials, payment-card details, government identification numbers, medical information, or account passwords through the website’s general contact forms.

Information Collected Automatically

When you visit the website, certain information may be collected automatically by us or by service providers that support the website. This information may include: Internet Protocol address Browser type Device type Operating system Approximate geographic area Pages viewed Links or buttons selected Referring website or advertisement Date and time of the visit Time spent on pages Form interactions Call-source or advertising-source information Cookie identifiers Other diagnostic, analytics, and usage information

How We Use Information

We may use collected information to: Respond to inquiries and estimate requests Understand the water heater problem or requested project Connect you with an independent service provider Allow a service provider to contact you about your inquiry Route calls and form submissions Communicate regarding requested services Follow up on unanswered or incomplete inquiries Evaluate advertising and marketing performance Improve website content, forms, and user experience Maintain records of customer inquiries Detect fraud, abuse, spam, or unauthorized activity Protect the security and integrity of the website Comply with legal obligations Enforce our Terms of Service Establish, exercise, or defend legal claims

Sharing and Disclosure of Information

We may disclose information in the circumstances described below.

Independent Service Providers

When you request water heater service, we may provide your inquiry and contact information to one or more independent service providers that may be able to respond to your request. Information shared may include: Your name Telephone number Email address Property or service location Details about the requested work Information about your water heater or the problem you reported Preferred service timing Photographs or other information you submitted Independent providers may use this information to contact you, evaluate the project, provide an estimate, schedule service, or perform work that you authorize. Any provider that receives your information operates as an independent business and may maintain its own privacy practices. You should review the provider’s policies and contractual terms before hiring it.

Website and Operational Service Providers

We may share information with vendors that support website and business operations, including providers of: Website hosting Domain and security services Form processing Email delivery Telephone and call-tracking services Voicemail Customer-relationship-management systems Analytics Advertising measurement Scheduling tools Data storage Spam and fraud prevention Technical support These providers may process information as necessary to perform services for us and are subject to their own agreements and legal obligations.

Business Transfers

Information may be disclosed as part of a proposed or completed merger, acquisition, financing, sale of assets, assignment, restructuring, or transfer of the website or business. Any successor may continue to use the information as described in this Privacy Policy, subject to applicable law.

Legal and Safety Reasons

We may disclose information when reasonably necessary to: Comply with a law, regulation, subpoena, court order, or legal process Respond to lawful requests from public authorities Protect the rights, safety, or property of users, service providers, or others Investigate fraud, abuse, threats, security incidents, or illegal conduct Enforce our Terms of Service Establish, exercise, or defend legal claims

With Your Direction or Consent

We may share information for another purpose when you direct us to do so or provide consent.

Sale of Personal Information

We do not sell personal information to unrelated third parties for their independent, unrelated marketing purposes. However, privacy laws may define the words “sale,” “selling,” “targeted advertising,” or “sharing” more broadly than their ordinary meanings. For example, transferring an inquiry to an independent service provider in exchange for compensation, or using certain advertising technologies, may be treated as a sale or targeted-advertising activity under some laws. Where required by applicable law, we will provide the required disclosures and methods for exercising applicable opt-out rights.

Communications

When you submit a form or call a displayed telephone number, you authorize Twin Cities Water Heater Pros and service providers responding to your inquiry to contact you regarding the requested service. Communications may occur by: Telephone call Voicemail Email Text message Communications should relate to the inquiry you initiated unless you separately consent to additional marketing. Standard telephone, data, or messaging charges imposed by your carrier may apply. You may ask not to receive further nonessential communications by replying to the message, telling the caller, or submitting a request through the website.

Call Tracking and Recording

We may use call-tracking telephone numbers, routing platforms, voicemail systems, and similar technologies to connect callers with service providers, determine which advertising source generated a call, evaluate call quality, and maintain inquiry records. Calls may be monitored or recorded where permitted by applicable law. Any legally required notice or consent should be provided through an automated message or by the party handling the call.

Cookies and Similar Technologies

The website may use cookies, pixels, tags, local storage, scripts, and similar technologies. These technologies may be used for: Essential website operation Security Remembering settings Website analytics Measuring traffic and form activity Evaluating advertising campaigns Determining the source of calls or inquiries Improving website performance You can usually configure your browser to reject or delete cookies. Disabling cookies may affect certain website features.

Analytics and Advertising Tools

We may use third-party analytics, search-performance, advertising, and call-tracking services. These services may collect or receive information such as: IP address Device and browser information Cookie or advertising identifiers Pages viewed Referring website or advertisement General location Form or button interactions Call-source information Conversion activity Third-party platforms process information under their own privacy policies and settings.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on: Whether an inquiry remains active Whether service was requested or completed Business and recordkeeping needs Fraud-prevention needs Contractual obligations Legal, tax, regulatory, or dispute requirements Information may be deleted, anonymized, or aggregated when it is no longer reasonably needed.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, communications system, transmission method, or storage system is completely secure. We therefore cannot guarantee absolute security. You should avoid sending sensitive or confidential information through unencrypted email, text message, or general website forms.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request that we: Confirm whether we process your personal information Provide access to certain personal information Correct inaccurate personal information Delete certain personal information Provide certain information in a portable format Identify categories of information collected Identify categories of third parties receiving information Stop certain targeted-advertising activities Stop or limit certain sales of personal information Reconsider a denied privacy request The Minnesota Consumer Data Privacy Act provides qualifying consumers with rights that include access, correction, deletion, portability, and opt-outs involving targeted advertising, sale, and certain profiling. Those statutory rights apply only when the business and processing activity fall within the law’s scope. Even when a statutory privacy right does not apply, we may choose to honor a reasonable request voluntarily. To submit a privacy request, use the contact form at: https://www.twincitieswaterheater.com/ Your request should include: Your name The contact information previously provided The nature of your request Enough information for us to locate the relevant records We may take reasonable steps to verify your identity before completing a request. We may also deny or limit a request when permitted by law, including when we cannot verify identity, must preserve records, or need the information to establish or defend legal claims.

Appeals

Where applicable law provides an appeal right, you may appeal a denied privacy request by submitting a follow-up message through the website and stating that you are appealing the earlier decision. We will review the appeal and respond within the period required by applicable law.

Authorized Agents

Where permitted by law, you may authorize another person to submit a privacy request on your behalf. We may require evidence of the agent’s authority and may contact you directly to verify the request.

Do Not Track and Browser Signals

Some browsers transmit “Do Not Track” signals. Because there is not a universally accepted method for responding to all such signals, the website may not respond to conventional Do Not Track settings. Where required by applicable law and technically supported, we may recognize approved browser-based opt-out preference signals.

Data From Children

The website is intended for adults seeking home-service information. We do not knowingly collect personal information from children under 13. The federal Children’s Online Privacy Protection Act regulates online collection of personal information from children under 13. If you believe a child has submitted personal information, contact us through the website so that we can investigate and, where appropriate, delete the information.

Third-Party Websites

The website may include links to third-party websites, service providers, equipment manufacturers, mapping platforms, social networks, or other resources. We do not control and are not responsible for third-party privacy practices, security, content, or services. Review the privacy policy of any third-party website before providing information to it.

International Users

The website is intended primarily for users seeking water-heater services in Minnesota and the surrounding Twin Cities area. If you access the website from another jurisdiction, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, service providers, legal obligations, or business operations. Changes will be posted on this page with an updated effective date. Material changes may be communicated through an additional notice when required by law.

Contact Us

Questions, privacy requests, or concerns about this Privacy Policy may be submitted through the contact form at: https://www.twincitieswaterheater.com/