Terms of Service
Last Updated: August 3, 2026
Please read these Terms of Service (“Terms”) carefully before usinghttps://www.twincitieswaterheater.com/(the “Website”), operated under the name Twin Cities Water Heater Pros (“we,” “us,” or “our”).
By accessing this Website, submitting a contact form, calling a displayed phone number, requesting an estimate, or otherwise interacting with the Website, you agree to these Terms. If you do not agree with these Terms, do not use the Website.
Nature of the Website
Twin Cities Water Heater Pros is a marketing and customer-inquiry service designed to help homeowners obtain information about water heater services and connect with independent service providers operating in Minneapolis, St. Paul, and surrounding Twin Cities communities.
Unless expressly stated otherwise, Twin Cities Water Heater Pros does not directly perform plumbing, water heater repair, installation, replacement, gas fitting, electrical work, or other home services.
Service providers receiving customer inquiries are independent businesses and are not employees, agents, partners, or representatives of Twin Cities Water Heater Pros.
Use of the Website
You may use this Website to:
Learn about common water heater services
Request information or an estimate
Submit details about a water heater problem
Contact an independent service provider
Request repair, replacement, installation, or related assistance
You agree to use the Website only for lawful purposes. You may not submit information that is false, misleading, fraudulent, abusive, threatening, unlawful, or intended as spam.
Service Requests and Referrals
Submitting a form, making a telephone call, or otherwise contacting the Website does not guarantee:
Acceptance of your project
Service availability
A particular appointment time
Emergency or same-day service
A specific price
Successful repair
Eligibility for financing
Availability of any particular equipment or replacement part
Your information may be provided to an independent water heater, plumbing, mechanical, electrical, or home-service provider that may be able to respond to your request.
You are responsible for determining whether any service provider you choose to hire is appropriately licensed, bonded, insured, qualified, and suitable for your project.
Estimates and Pricing
Any estimate, pricing range, project timeline, equipment recommendation, or service information communicated through the Website is preliminary unless confirmed directly by the service provider performing the work.
Final pricing may depend on factors including:
Water heater type, size, fuel source, age, and condition
Equipment and replacement-part availability
Accessibility and installation location
Plumbing modifications
Gas-line or electrical work
Venting and combustion-air requirements
Drainage or condensate requirements
Permit and inspection requirements
Removal and disposal of existing equipment
Local code requirements
Emergency or after-hours availability
Conditions discovered during an inspection
Before authorizing work, customers should obtain and review the service provider’s written estimate, scope of work, payment terms, warranties, and other applicable terms.
Independent Service Providers
Any agreement for water heater or plumbing work is between you and the independent service provider that accepts and performs the project.
The independent service provider is solely responsible for:
Inspecting and diagnosing the system
Providing final pricing
Determining the appropriate repair or replacement
Obtaining required permits
Complying with applicable codes
Maintaining required licenses, bonds, and insurance
Scheduling and completing the work
Equipment selection and availability
Workmanship
Property protection and cleanup
Warranties and warranty claims
Collecting payment
Resolving service-related disputes
Twin Cities Water Heater Pros does not control the methods, schedules, pricing, personnel, workmanship, warranties, or business practices of independent service providers.
Customer Responsibilities
You agree to provide complete and accurate information about the property, water heater, and requested service.
Customers are responsible for:
Having authority to request work at the property
Providing safe and reasonable access to the water heater
Disclosing known leaks, electrical problems, gas concerns, flooding, structural damage, or hazardous conditions
Protecting or removing personal belongings near the work area
Reviewing and approving the service provider’s estimate
Confirming equipment, pricing, warranties, and payment terms
Following emergency and safety instructions provided by qualified professionals or public authorities
Do not submit a service request for a property you do not own, occupy, manage, or have authorization to access.
Emergency and Safety Information
Content on this Website is not a substitute for professional diagnosis or emergency assistance.
A leaking water heater, suspected gas leak, carbon-monoxide concern, electrical hazard, fire, flooding, overheating system, or other dangerous condition may require immediate action.
If you smell gas, suspect carbon monoxide, see smoke or fire, or believe there is an immediate danger to people or property, leave the affected area and contact the appropriate utility provider or emergency services.
Do not attempt plumbing, gas, electrical, venting, combustion, or pressure-related repairs unless you are properly qualified.
Permits, Licensing, and Code Compliance
Water heater work may require licensed professionals, permits, inspections, or compliance with state and local plumbing, mechanical, gas, electrical, building, and safety codes.
The independent service provider performing the work is responsible for determining and satisfying applicable requirements. Customers should verify licensing and permit information before authorizing work.
Minnesota provides an online lookup for checking professional licenses, bonds, registrations, and certain enforcement information.
Scheduling and Cancellations
Appointments are subject to the availability and policies of the independent service provider.
Scheduling may be affected by:
Technician availability
Weather or road conditions
Equipment or part availability
Permit or inspection timing
Unsafe working conditions
Prior emergency calls
Circumstances outside the provider’s reasonable control
Cancellation fees, trip charges, diagnostic charges, deposits, rescheduling rules, and other appointment terms are determined by the independent service provider and should be confirmed directly with that provider.
Communications and Consent
When you submit a form or call a displayed telephone number, you authorize Twin Cities Water Heater Pros and participating service providers to contact you regarding your inquiry.
Communications may occur by telephone, voicemail, email, or text message using the contact information you provide.
Your consent to receive communications about your inquiry is not a guarantee of service and does not require you to purchase anything.
Standard telephone or messaging charges imposed by your carrier may apply.
Call Tracking and Recording
We may use call-tracking numbers, voicemail systems, analytics tools, customer-relationship-management software, and similar technologies to route inquiries, evaluate advertising performance, improve customer service, and maintain records.
Calls may be monitored or recorded where permitted by applicable law. When legally required, notice or consent will be provided.
Accuracy of Website Information
We attempt to provide useful and accurate information, but Website content may contain errors, omissions, outdated information, or generalizations that do not apply to every property or system.
Information about equipment, service life, efficiency, costs, repair options, maintenance, sizing, fuel usage, and installation requirements is provided for general informational purposes only.
No Website content guarantees that:
A particular repair will solve a problem
A system can be repaired
Replacement is required
A particular unit is suitable for your home
A quoted price will apply
A particular efficiency or savings level will be achieved
A qualified provider must inspect the system before making a final diagnosis or recommendation.
No Professional Advice
Website content is not plumbing, engineering, electrical, mechanical, safety, financial, insurance, or legal advice.
You should consult an appropriately qualified and licensed professional regarding your specific property, equipment, and circumstances.
Warranties
Twin Cities Water Heater Pros does not provide warranties covering labor, equipment, materials, repairs, installations, or services performed by independent providers.
Any applicable manufacturer, labor, workmanship, or service warranty must be provided and administered by the equipment manufacturer or independent service provider.
Customers should obtain all warranty terms in writing before authorizing work.
Third-Party Websites and Services
The Website may contain links to third-party websites, platforms, manufacturers, financing providers, mapping services, analytics services, or other resources.
We do not control and are not responsible for the content, availability, security, privacy practices, products, representations, or services of third parties.
Your use of a third-party website or service is governed by that party’s terms and policies.
Intellectual Property
Unless otherwise stated, Website content—including text, graphics, branding, page layouts, design elements, and original images—is owned by or licensed to Twin Cities Water Heater Pros.
You may not reproduce, distribute, modify, republish, sell, scrape, or commercially exploit Website content without prior written permission.
Product names, manufacturer names, and trademarks belonging to third parties remain the property of their respective owners. Their appearance on the Website does not imply sponsorship, partnership, or endorsement.
Disclaimer of Warranties
The Website and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
We do not warrant that the Website will:
Always be available
Operate without interruption
Be free of errors or harmful components
Produce a service provider for every inquiry
Result in an accepted appointment
Result in satisfactory service
Meet every user’s expectations
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Twin Cities Water Heater Pros and its owners, affiliates, contractors, advertising partners, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:
Use of or inability to use the Website
Reliance on Website content
Delayed or unanswered inquiries
Acts or omissions of independent service providers
Property damage
Personal injury
Equipment failure
Pricing disputes
Scheduling problems
Warranty disputes
Loss of data, income, use, or business opportunity
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
Service-Provider Disputes
Questions or disputes involving diagnosis, pricing, payment, scheduling, workmanship, property damage, equipment, warranties, or completed services must be addressed directly with the independent service provider responsible for the project.
Twin Cities Water Heater Pros may, at its discretion, assist with communication but is not obligated to mediate or resolve disputes between customers and independent providers.
Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Twin Cities Water Heater Pros and its owners, affiliates, contractors, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:
Your misuse of the Website
False or unauthorized service requests
Your violation of these Terms
Your violation of applicable law
Your infringement of another person’s rights
Governing Law
These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-law rules.
Any dispute arising from these Terms or use of the Website shall be brought in a court of competent jurisdiction in Minnesota, unless applicable law requires otherwise.
Severability
If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.
The invalid provision shall be interpreted or modified only to the extent necessary to make it enforceable where permitted by law.
No Waiver
Failure to enforce any provision of these Terms does not waive our right to enforce that or any other provision later.
Changes to These Terms
We may modify these Terms at any time.
Changes become effective when posted on this page with an updated “Last Updated” date. Continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms.
Termination
We may restrict, suspend, or terminate access to the Website, reject an inquiry, or block abusive users when reasonably necessary to protect the Website, service providers, customers, or others.
Contact Us
Questions about these Terms may be submitted through the contact form at: